Friday, May 4, 2012

Utah’s largest hospital chain sticking with embattled debt collector

Hundreds of documents released this month by Minnesota Attorney General Lori Swanson revealed that one of the nation’s largest debt collectors, Accretive Health, "infused" itself into a Minnesota hospital chain, coaching employees to ask patients for payment at the bedside, sometimes before they received treatment.

Like Fairview Health Services in Minnesota, Intermountain signed a five-year contract to have Accretive manage its entire revenue cycle, from the scheduling, registering and admitting of patients to back-office billing functions. And like Fairview, Intermountain is a non-profit — a status it risks jeopardizing by fusing with a publicly-traded company intent on turning profits, say consumer advocates.

Intermountain says its relationship with Accretive is different, both more collaborative and more expansive.
Utah’s health giant struck a deal with the company in November, and is monitoring the situation in Minnesota, but it has no plans to re-evaluate its contract, said Intermountain Finance Vice President Greg Johnson.

Together, Intermountain and Accretive will create a Center of Excellence in Salt Lake City with the goal of bringing more jobs to Utah and "raising the bar" in hospital billing, said Johnson. The center will sell its services to other providers. Salt Lake Tribune